Privacy Policy
Effective date: July 17, 2026
Nipuno is a brand owned and operated by Karthikeya HR Services Private Limited ("Karthikeya HR Services," "we," "us," or "our"), a company incorporated in India in 2022. This Privacy Policy explains how we collect, use, share, and protect information when you use our website and services. This is a general policy for our early-stage platform and will be updated as our services grow.
1. Information we collect
We collect information you provide directly to us, including:
- Account details such as your name, phone number, and email address
- For service providers: identity documents, selfies, business documents, and skill/category information submitted during registration and verification
- Service request details, including problem descriptions, preferred times, and location (pincode/address)
- Reviews, ratings, and any messages exchanged through the platform
We also automatically collect limited technical information, such as device type, browser type, and general usage data, to help us maintain and improve the service.
2. How we use your information
- To create and manage your account
- To verify the identity of service providers before their profiles go live
- To connect customers with relevant, nearby service providers
- To send OTPs, service updates, and important account notifications
- To maintain trust and safety on the platform, including reviewing reports of misuse
- To improve and develop our services over time
3. How we share information
We do not sell your personal information. We may share information in the following limited circumstances:
- Between customers and providers strictly as needed to complete a service request (e.g., sharing a phone number once a request is accepted)
- With service providers who help us operate the platform (such as cloud hosting and SMS/OTP delivery), under confidentiality obligations
- When required by law, legal process, or to protect the rights, safety, and property of Karthikeya HR Services Private Limited, our users, or the public
4. Data security
We use reasonable technical and organizational measures to protect your information, including secure storage of documents and encrypted connections. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your rights and choices
You may request access to, correction of, or deletion of your personal information by contacting us at the email address below. Service providers may update most profile information directly from their dashboard settings.
6. Cookies and similar technologies
We use minimal local storage in your browser to keep you logged in and remember basic preferences. We do not currently use third-party advertising cookies.
7. Children's privacy
Nipuno is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. Changes to this policy
We may update this Privacy Policy from time to time as our services evolve. We will update the effective date above when changes are made, and significant changes will be communicated where appropriate.
9. Contact us
If you have questions about this Privacy Policy or how your information is handled, please reach out:
Karthikeya HR Services Private Limited (operating the Nipuno brand)
Email: support@nipuno.in